FAQs

What are FootJoy’s Shipping options?

Standard Ground (3-7 business days)*

Expedited (1 business day)*

MyJoys Standard (20-25 business days)*

Please see here for full details: https://www.footjoy.ca/shipping.html

How do I get free shipping on FootJoy.ca orders?

Orders are subject to free shipping when the total order value equals to $150.00 CAD or higher (before taxes).

What is FootJoy CA’s return policy?

If you are not completely satisfied with your purchase(s) from FootJoy, you may return it to us for a refund. We will refund unworn, unaltered merchandise with all labels and garment tags attached within 30 days of original purchase date. Shipping & handling charges are not refundable. Final sale items are not eligible for returns.

Only items purchased on FootJoy.ca (CA) with valid and accompanying order information will be accepted for returns.

Please see here for full details: https://www.footjoy.ca/returns.html

What is the exchange policy?

We are sorry, but we do not have an exchange policy currently. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of original purchase date. Please see our Return Policy here for complete details.

How do I return my FootJoy.ca order?

Complete the form included with your order, indicating the items being returned and the reason for each returned item.

If using your original shipping box for packaging your return, please remove any shipping labels. Securely attach the pre-paid free return label to the outside of your box. Please note the tracking number so you have it for reference to track your return. Please do not use your shoebox as the shipping box when returning footwear.

You may track your return at www.fedex.com using the tracking number from the pre-paid label.

Please allow 14 business days for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive a confirmation email when your return has been completed.

Please see here for full details: https://www.footjoy.ca/returns.html

When will I receive my refund for my return?

Our refunds are credited to the original payment method within 14 business days of receiving the item(s). Please save the tracking number (below the barcode) on the PrePaid FedEx label to ensure it was successfully delivered to our facility and is in the queue for processing. Please visit our returns page here for more details.

How do I report a defective product?

FootJoy has extensive warranty coverage on most of our items. Please view our warranty page for details on what type of warranty coverage your product has. If you feel like your product is covered, please contact customer service to initiate a claim. Contact by phone at 800-224-8501 or via our Warranty Submission Form.

How do I activate my extended warranty?

You can activate your extended product warranty here: https://www.footjoy.ca/activate

Does FootJoy repair golf shoes?

We do not repair or modify golf shoes. There are many shoe repair shops around the country that are capable or repairing or modifying golf shoes. Visit our Shoe Repair page for more information. https://www.footjoy.ca/shoe-repair.

FootJoy Company History

FootJoy is the undisputed #1 shoe in golf, an iconic golf brand with more than 100 years of shoemaking excellence and leadership positions in every major market around the world. The brand has been trusted by all of the greatest professional golfers in the world and has been the #1 shoe at every tournament on the PGA Tour since 1945, because of a singular dedication to the game and relentless commitment to performance innovation, style, comfort, quality and service.

It’s a commitment that is reflected in every product we make and is appreciated by passionate golfers the world over.

You can find the full details here: https://www.footjoy.ca/company-history.html

How do I check my gift card balance?

You can check the balance of your FootJoy.ca gift card here: https://www.footjoy.ca/giftcards

You may also view all information involving gift cards here: https://www.footjoy.ca/giftcards-policy.html

How do I reset my password?

You can reset your account password here: https://www.footjoy.ca/password-reset

What are the benefits of the FJ Insider Program?

Since 1857, we’ve set the standard for golf performance and innovation – and now we want to bring you further inside the circle.

Join the best in the game and unlock exclusive products, be the first to know about upcoming releases, and enjoy every day perks like free expedited shipping and dedicated customer service. This is FJ Insider.

Please see here for full details: https://www.footjoy.ca/fj-insider.html

How do I find the right size and fit?

Finding the right size and fit is important for comfort and performance. Please utilize one of the fitting guides below to help.

Shoes: https://www.footjoy.ca/golf-shoe-fitting-guide.html

Apparel: https://www.footjoy.ca/golf-apparel-fitting-guide.html

Gloves: https://www.footjoy.ca/golf-glove-fitting-guide.html

What if I'm not sure what size to order?

Not sure about your size? Order a half size up and a half size down, and return the one that doesn't fit. It's worry-free.

Free returns shipping & processing

Returns accepted for unworn, unaltered merchandise for any reason (within 30 days of delivery date)

Learn more about our return policy